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1. The soles on my sandals have worn out. Can I have them re-soled and if so, how? |
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Yes, you can. Many NAOT Collections can be resoled at a cost far less than the purchase price of a new pair of shoes or sandals. A number of repair facilities that specialize in repairing NAOT Footwear will resole your footwear expertly. |
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2. The buckle broke on my sandals. Where can I have them repaired? |
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A number of authorized repair facilities that specialize in NAOT Footwear can match and replace any broken or lost buckles. You can click on the link below for a list of these facilities. Remember that the charge for the repair will be determined by the individual facility. |
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3. How do I care for my NAOT's? |
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NAOT shoes and sandals are extremely well made for durability. Still, good care will extend the life of your footwear, and provide you with a longer duration of walking pleasure. Please see our Caring for your NAOT shoes section. |
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4. Why can't I buy footwear directly from Skape? |
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Skape is the exclusive distributor of NAOT shoes in the UK, Ireland and Scandinavia and currently only sells to selected retail stockiets. We can help you find a stockist near you, just email us with your address details. |
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5. What is your return policy? |
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Skape is a distributor of NAOT footwear. We sell to a variety of retail establishments throughout the country. All return policies are set and posted by individual stores, not by NAOT. Please consult the store in which you purchased your NAOT product to determine its return policy. |
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6. I bought my shoes on the Internet and they are the wrong size. How can I return them? |
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Skape is a distributor of NAOT footwear. We sell to a variety of retailers, including those on the Internet. Retailers on the Internet set their own return policies. Please contact the company from which you made your purchase to determine its return policy. |
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7. I recently bought my first pair of NAOT sandals, do they need to be worn in? |
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| Your new NAOT shoes should feel instantly comfortable, but it can help the insole moulding process to wear your new shoes for short periods of time during the first few days of use. This will allow our special insole to gradually adapt to the specific contours of your foot and provide total walking comfort. |
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