How quickly will I get my
order?
Our despatch aims and delivery
times to UK addresses are as follows:
Standard Delivery (£3.95)
We aim to despatch all orders where goods are in stock within 24 hours of receipt,
however occasionally it may take up to 48 hours (we do not despatch at the weekend
or on bank holidays). Delivery usually takes 1 to 3 working days** from despatch.
Goods are usually sent via Royal Mail First Class Post.
** please note these times are not guaranteed. We cannot re-send goods until
10 working days have passed from the date of despatch.
Next Day Delivery (£6.50)
We aim for same day despatch on orders placed before midday Monday to Friday
to UK destinations.
Orders placed from Monday to Thursday should be delivered the next working day.
Orders placed between midday on Thursday and midday on Friday should be delivered
on the following Monday.
Orders placed after midday on Friday, on Saturday or on Sunday will be despatched
on the following Monday and should be delivered on the Tuesday.
Goods ordered using our Next Day delivery option are usually sent using Parcel
Force and can be tracked at www.parcelforce.com using
the tracking number contained within the Order Despatch Confirmation email we
send you.
Delivery to The Republic of Ireland (EIRE)
(£6.00)
We aim to despatch all orders where goods are in stock within 24 hours of receipt,
however occasionally it may take up to 48 hours (we do not despatch at the weekend
or bank holidays). Delivery usually takes 2 to 5 working days** from despatch.
Goods are usually sent via Royal Mail Air Mail.
** please note these times are not guaranteed. We cannot re-send goods until
10 working days have passed from the date of despatch.
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How
do I know if the goods I want are in stock?
On all of our products we
provide you with a stock status indicator depending
on the
selections you have made regarding colour, size and
quantity. The stock status indicator appears beneath
the box where you select the size you are interested
in.
If the size/colour option you have selected shows as in stock, this means this
item is available for despatch.
If the size/colour option you have selected has a stock status of out of stock,
this item is not available and you will not be able to add it to your basket.
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What
if the products I order do not fit or I decide that
I do not like them?
Here at Naot we offer a
28 day returns policy, so if you are not entirely
happy with your purchase you can return the item
providing it is unworn. This does not affect your
Statutory Rights. You are required to pay to the
carriage to return the goods to us but if you ask
for an exchange we will pay to post any goods we
send back out to you. You will be refunded the full
amount for the goods (postage and packing will not
be refunded).
There are two main ways to return goods to us;
Return via Royal Mail Standard Delivery – this
is usually the cheapest way to return goods (unless
you are returning more than one item). This option
requires you to re-pack your goods and take them
to your local Post Office where you will need to
purchase stamps to cover the cost of the return.
You will find a peel-off label with our address on
the top right hand side of your despatch note. We
always suggest that you obtain a Proof of Postage
just in case the parcel goes astray.
Return using our Parcelforce Home Collection
Service – this
option provides you with a cost effective and efficient
service. The cost of this service is £5.00 – this
amount will be deducted from your refund or charged
to the card used to pay for any items requested in
exchange. Simply call us on 01458 449081 and one
of our friendly customer advisors will be happy to
arrange a collection. We can offer collections from
an alternative address and you can specify the day
of the collection. This is an insured service
Whichever option you choose – don’t forget
to include your returns form so we know who the parcel
is from! If you have any queries please call us on
01458 449032 or e-mail
us and one of our helpful team
will be happy to advise you.
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How
do I send goods back to you?
There are two main
ways to return goods to us;
Return via Royal Mail Standard Delivery – this
is usually the cheapest way to return goods (unless
you are returning more than one item). This option
requires you to re-pack your goods and take them
to your local Post Office where you will need to
purchase stamps to cover the cost of the return.
You will find a peel-off label with our address on
the top right hand side of your despatch note. We
always suggest that you obtain a Proof of Postage
just in case the parcel goes astray.
Return using our Parcelforce Home Collection
Service – this
option provides you with a cost effective and efficient
service. The cost of this service is £5.00 – this
amount will be deducted from your refund or charged
to the card used to pay for any items requested in
exchange. Simply call us on 01458 449081 and one
of our friendly customer advisors will be happy to
arrange a collection. We can offer collections from
an alternative address and you can specify the day
of the collection. This is an insured service
Whichever option you choose – don’t forget
to include your returns form so we know who the parcel
is from! If you have any queries please call us on
01458 449032 or e-mail
us and one of our helpful team
will be happy to advise you.
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Do
I have to pay postage on goods I return?
You are required to pay
to return goods to us but if you ask for an exchange
we will pay to post any goods we send back out to
you.
Can
I have an exchange?
If you require an exchange
on goods you are returning this will be processed
as follows; On receipt of the goods you have returned,
the card used to pay for the original order will
be refunded and then it will be re-charged for the
new item. You will not be charged postage and packing
on the replacement item.
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I’ve
purchased footwear from a Naot stockist, can
I return them to you?
No, if you purchased your
footwear from a Naot stockist and it is unsuitable
or faulty you must return it to the shop where you
purchased it.
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01458
449 032
